Cartrom earned the ISO 9001:2008 Certification in May 2010. The company was Brazil's first corrugated cardboard conversion industry to obtain this certification in May of 2001. It also earned successive re-certifications, reaffirming its concern with the level of excellence and quality of all its operational procedures, which employ the latest in quality management methods.
Concerned with maintaining its high quality customer service, Cartrom has established acceptance criteria for its processes, plans its activities to ensure compliance with these criteria and monitors results in search of excellence.
What does it mean to be a certified company?
The ISO 9001:2008 norm advocates the Quality Management methodology and is based on principles of focus on the customer, leadership, the involvement of people, process approach, systemic focus on management, continuous improvement, a factual approach as a basis for making decisions and a mutually beneficial relationship with suppliers.
All of this means that Cartrom can demonstrate to customers that is uses a reliable system for the development, elaboration, production and delivery of its products and services, along with having a formal procedure for dealing with the unexpected occurrences in the process or with the product, always with the objective of guaranteeing and improving results. The certification reinforces the management model focused on continuous improvement.